Communication: Fail

January 12th, 2011 | Tags: , ,

I’ve been less than happy with the direction that Wizards has taken for Dungeons & Dragons.  One small example is their horrible communication.  As s DDI member on the Community site today I received an email with the subject of “New Broadcast”:

You have a new broadcast on your site at The Wizards Community!

WotC_Trevor from the group D&D Insider has sent you a broadcast.
Subject: Content Calendar and Article News

More information and discussion on the Content Calendar Changes can be found here. Also, Steve Winter talks about the new vetting process and for Dung…

To view the entire broadcast click here

So instead of sending me the broadcast message, I get a truncated notice that I should read a the new broadcast message on the Community site.  So, so wrong — even Facebook sends you the entire message and includes the sender in the subject.  So next I click the “click here” to be taken to the broadcast message and instead of being the content that I would care about, I get:

More information and discussion on the Content Calendar Changes can be found here. Also, Steve Winter talks about the new vetting process and for Dungeon and Dragon content and recent article delays in his blog.

You have to be kidding me.  So not only does the email you sent me not have the interesting content, the email just links to a page that has a couple links where the interesting content was posted to the forums and a blog (which at least can now be followed via RSS).

You shouldn’t force your customers to read an email and then visit three web pages just to get some important information.

Comments are closed.
TOP